you'd be welcome to bring a recording device into any consultation with me David. I encourage people to write things down and bring friends/relatives
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Replying to @DrMarkTaubert @neurochicken and
i would welcome recording devices in consultations so long as both sides knew about them and both sides had copies and preferably some kind of "edit protect" software so neither side could artfully edit out content. Bring it on. Also patient held electronic records. Why not?
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Replying to @mancunianmedic @DrMarkTaubert and
Potentially this could actually be a massive efficiency gain. Particularly if video as well. A fair chunk of what we currently document is for medico-legal protection. Video would save me a fair bit of writing.
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Replying to @jim_crawfurd @mancunianmedic and
Could also help improve quality of conversations - ie when a doctor truly believes they have got a message across and the patient genuinely didn’t get it.
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Replying to @katemasters67 @jim_crawfurd and
And for training too. Not just those who fall short. Look out for those who handle a particular aspect of consultation well and share their expertise with colleagues by allowing them to listen to real life examples - not only through the lens of often self-promoting presentations
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Replying to @C7RKY @katemasters67 and
I’ve always wondered what the reality is behind the “this call may be recorded for training etc” message - anyone know how many calls do actually get recorded/ how they are used?
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Replying to @jim_crawfurd @katemasters67 and
That depends entirely on who you ask Jim. But anywhere doing it well will record all calls, but listen selectively based on intelligence (good and bad). Like every other walk of life however, standards may vary (significantly!!)
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Replying to @C7RKY @jim_crawfurd and
It’s unfair to do anything other than record all of you’re going to record at all.
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Replying to @katemasters67 @jim_crawfurd and
Most environments, I agree. Less straightforward legal position in healthcare though, I suspect? Not sure the patient won't need to consent, rather than it being applied universally? On the basis that it's their data. Venturing out of my depth a little on that one though.
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Replying to @C7RKY @katemasters67 and
I seem to remember previous discussion about this and hearing that several surgeries/out of hours GP services record telephone consultations, but I don’t recall whether they kept them permanently.
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Interesting. So it can be done. I'm very much in favour of seeing this become a reality across healthcare settings.
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