you'd be welcome to bring a recording device into any consultation with me David. I encourage people to write things down and bring friends/relatives
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I’ve always wondered what the reality is behind the “this call may be recorded for training etc” message - anyone know how many calls do actually get recorded/ how they are used?
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That depends entirely on who you ask Jim. But anywhere doing it well will record all calls, but listen selectively based on intelligence (good and bad). Like every other walk of life however, standards may vary (significantly!!)
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It’s unfair to do anything other than record all of you’re going to record at all.
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Most environments, I agree. Less straightforward legal position in healthcare though, I suspect? Not sure the patient won't need to consent, rather than it being applied universally? On the basis that it's their data. Venturing out of my depth a little on that one though.
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I seem to remember previous discussion about this and hearing that several surgeries/out of hours GP services record telephone consultations, but I don’t recall whether they kept them permanently.
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Interesting. So it can be done. I'm very much in favour of seeing this become a reality across healthcare settings.
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useful article on Shared Decision making John.https://twitter.com/nxtstop1/status/952158129038512128 …
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Thanks Mark. Seems to dangle a carrot of how things should be, only to then snatch it away again with a '..but we'll never get that in the current environment.' Never been that keen on the shared decision making label, tbh. I don't really want to share the decision with anyone.
End of conversation
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