Lots of people are listening Wayne but your email bombardment isn't helpful. We all need to listen to all sides and progress from there
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Replying to @LiviBF @billdossett and
If I recall, you were also asked to host a meeting for Tim Kelsey re Caredata too, Olivia? Seems you're asked to handle a lot of meetings aimed at NHS patients who've been lied to. Do you and your team get any kind of specialist training to deal with the inevitable disquiet?
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Replying to @C7RKY @billdossett and
Hi John. Yes I did some of the later public discussions about http://care.data Our team do a lot of involvement work across all areas of NHS - aim is always to bring together different views and create space for dialogue
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Replying to @C7RKY @billdossett and
Everyone in the team has their own personal development plan. We learn together, share skills, evaluate the work we do, the feedback we get and the outcomes achieved. My professional background is in community development.
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Replying to @LiviBF @billdossett and
So which of those activities would you say best equips your team to handle pts/relatives who are often traumatised, angry and keen to draw attention to specific information about their own experiences which led to those feelings? Especially given the added fuel of cover-ups.
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Replying to @C7RKY @billdossett and
Being human. Being compassionate. Being skilled in bringing different perspectives together. Amplifying people's experiences within. We also work with partners to bring in specialist counselling and support as appropriate to the work we're involved in.
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And we don't always get everything right but we do learn when we get things wrong.
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Replying to @C7RKY @billdossett and
Thanks for your interest and questions. Social media is one route through which I am accountable for the work we do and the approaches we take. I'm always open to taking on new ideas and suggestions
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You occupy a very difficult position, when hosting such meetings. Somewhat rock/hard place, one might say. I remember feeling for you at the Caredata event. But this subject is a whole new level. I can't pretend I'd want to be in your seat. Thank you for responding.
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Replying to @C7RKY @billdossett and
Thanks for your acknowledgement. the only way we will make change is by working together. If I can help that happen, it's a complete privilege.
1 reply 0 retweets 3 likesThanks. Twitter will use this to make your timeline better. UndoUndo
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