Time is always the issue, I appreciate. #safestaffing is a constant theme and an unresolved argument for which we're now starting to see the price. Audio recording doesn't seem a step too far though. Maybe when the crisis dies down...
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Replying to @C7RKY @MadeInBedlam and
It would as I say protect staff from complaints that 1 nobody ever spoke to us 2 that dr/nurse AHP never told me that/never explained/warned or... 3 Did tell me/promise that or 4 didn't listen and respond to my concerns/was rude or dismissive when we spoke So win/win
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Replying to @mancunianmedic @C7RKY and
...and knowing that a conversation was being recorded, it might put me off, as a patient, asking what I'd fear might be construed as "daft questions". Not saying it would put me off, but it might.
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Replying to @MsPottingShed @C7RKY and
recording should never be forced on patients or families, nor should having their own records, nor own health budgets nor having to access care digitally,. It should be a choice not an imposition. However, the quid pro quo is that the clinical notes ARE the record
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Replying to @mancunianmedic @MsPottingShed and
‘Either we make an audio recording of your sensitive consultation, or we write a partisan, defensive account of the interaction’. Neither addresses the epistemic/power imbalance that affect care records
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Replying to @MadeInBedlam @mancunianmedic and
Well, to be fair, that works both ways. What's to stop me, as a patient, making up stuff about what went on in a consultation, and telling it to an "ambulance chasing" lawyer? I wouldn't, of course, but some might.
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Replying to @MsPottingShed @mancunianmedic and
Nothing (well apart from being labelled as a malicious complainant etc in your notes). And as observed above, untrue allegations by patients at treated as allegations, and staff are presumed innocent. Untrue allegations by staff are presumed fact. Hence the power imbalance
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Replying to @MadeInBedlam @mancunianmedic and
Then I guess the suggestion of audio recording (with consent of both parties) of consultations probably makes sense.
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Replying to @MsPottingShed @MadeInBedlam and
Consent of both parties is ideal and imho, preferred. But only the patient's consent is strictly necessary.
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Replying to @C7RKY @MsPottingShed and
covert recording is never acceptable, nor is the use of recording where one party can edit it for their own ends without the other having a tape of their own to guard against this
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What's courteous and what's legal may vary here. Although I can't help mention that the point you make re one party editing for their own ends without the other being able to guard against it, is exactly the position every patient currently faces with traditional medical records.
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Replying to @C7RKY @mancunianmedic and
When ‘courtesy’ is demanded of one party only, it isn’t courtesy it’s submission. You create a desert and call it peace.
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