ZHH It's not about flying, Bill. It's structures, organisation, behaviours, tools etc
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The '5 whys' is a great tool. Isn't it?
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I was always taken aback by how many goldfish impressions it was able to provoke. :)
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That's because many people adopt ideas without thinking through a justification. "Why?" makes them uncomfortable as they don't have a ready answer
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Totally agree Cathy. What I found most often followed a period of dumbfounded silence were the mumbled words: 'Because that's how we've always done it.' Many are embarrassed because they never thought to ask why themselves.
End of conversation
New conversation -
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ZHH One Cure member asked each eminent visitor the group had "What's your definition of quality?" No cogent answers received
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