Ever got angry 'cos you're not being listened to or taken seriously. Then patronised for getting 'inappropriately' angry by the powers that be. Happens all the time to patients trying to improve the system. All. The. Time.
Always struck me that the only justification for withholding treatment/services detailed in NHS Constitution was if patient is 'abusive/vexatious'. Labels they regularly try to (falsely?) apply to complainants. Or even provoke??Provides excuse to 'shut up shop' in defence.
