Health has discovered the sinister 'nudge unit'. > http://www.theguardian.com/healthcare-network/2015/nov/18/nhs-great-communication-healthcare-save-lives-behavioural-insight-nudge?CMP=share_btn_tw … >Or 'Behavioural Insights team'. Or 'NLP abuse unit'. Whichever..
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Replying to @katemasters67
@C7RKY in my experience ambiguity of NHS language is primary cause of mistrust. Majority of complaints are about poor communication..1 reply 1 retweet 0 likes -
Replying to @katemasters67
@katemasters67 You're right, but this one isn't so much talking the lingo or poor comms. On the contrary, these are skilfully crafted comms.1 reply 0 retweets 0 likes
Replying to @katemasters67
@katemasters67 Exactly. How to impose yourself on another person without them ever realising you even did it. Let's call it what it is.
2:27 PM - 23 Nov 2015
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