"Taking [NHS] Complaints Seriously" (which they don't). >
http://blogs.bmj.com/bmj/2015/09/23/jane-feinmann-taking-complaints-seriously/ …
>Another great piece from @JaneFeinmann.
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Replying to @C7RKY
@C7RKY@JaneFeinmann when those who can speak up for themselves don't feel able to, what chance those who just don't have ability to do so?1 reply 2 retweets 1 like -
Replying to @katemasters67
@katemasters67@JaneFeinmann Quite! Vulnerable patients are virtually helpless to complain without very strong advocacy to support them.2 replies 2 retweets 0 likes -
Replying to @C7RKY
@C7RKY@katemasters67 So agree!@NHS_HealthEdEng due to reprt on this in Nov. As pts, we shld b trained 2complain - by NHS? why not??1 reply 1 retweet 0 likes
Replying to @JaneFeinmann
@JaneFeinmann @katemasters67 @NHS_HealthEdEng Why not indeed? Or at least be given access to someone independent who IS trained to complain?
4:52 AM - 30 Oct 2015
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