Fears emerge over abuse of patient consent process. Read both parts of my investigation for HSJ here:pic.twitter.com/s87N6DKVl3
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@C7RKY @ShaunLintern @Trisha_the_doc Just when I thought life couldnt got any worse, I tried to "use" complaints system. It got worse! :(
@DebHazeldine @ShaunLintern @Trisha_the_doc That's the crux of the matter. Original experience is traumatic enough. The rest is just cruel.
@C7RKY @ShaunLintern @Trisha_the_doc. + completely preventable! Complaints system will continue to be unfit whilst implementation optional.
@DebHazeldine @ShaunLintern @Trisha_the_doc It's all about finding independent expert to assess complaints. But independence is hard to find
@C7RKY @ShaunLintern @Trisha_the_doc. Even if so called "independent " on incomplete, not fit for, parts missing notes? #howsthatwork
@C7RKY @ShaunLintern I met a lot of families when I was in management role. Very interesting & reinforced my belief in communication as key.
@Trisha_the_doc @ShaunLintern If we'd been told honestly about any errors, we'd have been upset but would've understood. We're all human...
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