@C7RKY John have you read Intelligent Kindness, very powerful on Perverse Incentives in Healthcare http://www.amazon.co.uk/gp/aw/d/1908020040/ref=mp_s_a_1_1?qid=1431201084&sr=8-1&pi=AC_SX110_SY165&keywords=intelligent+kindness+reforming+the+culture+of+healthcare&dpPl=1&dpID=41pF7N7Gy1L&ref=plSrch … @mgtmccartney
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@C7RKY@doctorcaldwell@mgtmccartney and a great comment about inability to measure kindness too..that's a massive issue IMO -
@katemasters67@doctorcaldwell@mgtmccartney Totally agree. Kindness may be intangible, (F&F test doesn't help much), but it's so important. -
@C7RKY@doctorcaldwell@mgtmccartney if only health and care services were judged by kindness.. - End of conversation
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