Our complaint data reveals that more people are escalating complaints to us because of inadequate #NHS apologiespic.twitter.com/c1vD8jk46H
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@C7RKY @PHSOmbudsman Absolutely agree.Listening,empathising&apologising just the starting point. But 'sick organisations' can't even do this
@C7RKY @PHSOmbudsman If one analysed the organisational culture one would find it was incompatible with listening, learning and improving.
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