@C7RKY we about to publish annual report and first quarter data on our complaints role
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Replying to @neilgchurchill
@neilgchurchill AYK@C7RKY many long, on going, cases have never been included in stats when Trusts drag complaint over Limitation period1 reply 1 retweet 1 like -
Replying to @follyscorner
@follyscorner@neilgchurchill It's all about the source of the data for me. Anything coming from the trusts is...well...untrustworthy.2 replies 3 retweets 2 likes -
Replying to @C7RKY
@C7RKY@follyscorner Think@PatientsAssoc standards, training and survey approach linked to CQUIN interesting1 reply 0 retweets 0 likes -
Replying to @neilgchurchill
@neilgchurchill@follyscorner@PatientsAssoc I don't pretend to have a good knowledge of that yet, but I'll pay more attention now. Thanks.2 replies 0 retweets 0 likes -
Replying to @C7RKY
@C7RKY@follyscorner@PatientsAssoc it's a possible model for driving improvement - keen to see outcomes from pilot1 reply 0 retweets 0 likes -
Replying to @neilgchurchill
@neilgchurchill@follyscorner@PatientsAssoc Re improvements, did you ever follow up on the issue I raised? Met David Behan re that recently3 replies 0 retweets 0 likes -
Replying to @C7RKY
@C7RKY@follyscorner@PatientsAssoc Yes raised issue but didn't resolve how to determine extent of problem. How could it be done?1 reply 0 retweets 0 likes -
Replying to @neilgchurchill
@neilgchurchill@follyscorner@PatientsAssoc I have a number of thoughts on this. Would appreciate another chat about it, if you're willing?1 reply 0 retweets 0 likes -
Replying to @C7RKY
@C7RKY@follyscorner@PatientsAssoc Yes happy to speak1 reply 0 retweets 0 likes
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