Helpful meeting with GMC about trends in complaints reporting & how we might work with CCGs to pilot co-commissioning in this field
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@C7RKY We only see the primary care element in our role as commissioner. Data improving but not easy to cross reference -
@neilgchurchill For what it's worth, I think that should be a priority to obtain. Perception is many trust referrals are a vexatious defence -
@C7RKY Quality Surveillance Groups should have overview - agree would be good to look at how it all comes together - 1 more reply
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@C7RKY we about to publish annual report and first quarter data on our complaints role -
@neilgchurchill AYK@C7RKY many long, on going, cases have never been included in stats when Trusts drag complaint over Limitation period -
@follyscorner@neilgchurchill It's all about the source of the data for me. Anything coming from the trusts is...well...untrustworthy. -
@C7RKY@follyscorner Think@PatientsAssoc standards, training and survey approach linked to CQUIN interesting -
@neilgchurchill@follyscorner@PatientsAssoc I don't pretend to have a good knowledge of that yet, but I'll pay more attention now. Thanks. -
@C7RKY@follyscorner@PatientsAssoc it's a possible model for driving improvement - keen to see outcomes from pilot -
@neilgchurchill@follyscorner@PatientsAssoc Re improvements, did you ever follow up on the issue I raised? Met David Behan re that recently -
@C7RKY@follyscorner@PatientsAssoc Yes raised issue but didn't resolve how to determine extent of problem. How could it be done? - 3 more replies
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