Helpful meeting with GMC about trends in complaints reporting & how we might work with CCGs to pilot co-commissioning in this field
@neilgchurchill What does this relate to Neil? What do you mean by 'trends in complaints reporting'? And how does it feed into CCG work?
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@C7RKY 2 separate points really. Looking at how complaints lead to referrals to GMC. Also how we might work with CCGs to improve performance -
@neilgchurchill Do we have data on how many trust referrals to GMC relate to individuals who are also raising concerns about that trust? -
@C7RKY We only see the primary care element in our role as commissioner. Data improving but not easy to cross reference -
@neilgchurchill For what it's worth, I think that should be a priority to obtain. Perception is many trust referrals are a vexatious defence -
@C7RKY Quality Surveillance Groups should have overview - agree would be good to look at how it all comes together - 1 more reply
New conversation -
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