Francis: “CQC’s refusal to investigate individual cases…has led to a regulatory gap which needs to be closed.”
@JamesTitcombe @AnnClwyd
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Replying to @Jarmann
@Jarmann@JamesTitcombe@AnnClwyd do you think it's a refusal, or is it really outside their remit? Callers always told 'not in remit'2 replies 0 retweets 0 likes -
Replying to @katemasters67
I think there's ambiguity at CQC as to whether they investigate individual complaints. CE says no.
@katemasters67@JamesTitcombe@AnnClwyd6 replies 4 retweets 2 likes -
Replying to @Jarmann
@Jarmann@katemasters67@JamesTitcombe@AnnClwyd depends if complaint directly impacts on patient safety then they inspect service ?1 reply 0 retweets 0 likes -
Replying to @Farce1111
@Farce1111@Jarmann@katemasters67@JamesTitcombe@AnnClwyd Complaints 'inform' inspections say CQC? Inspections used to hide behind, imho.1 reply 2 retweets 1 like -
Replying to @C7RKY
@Farce1111@Jarmann@katemasters67@JamesTitcombe@AnnClwyd If inspections don't catch staff 'in the act', then all complaints get dismissed3 replies 1 retweet 3 likes -
Replying to @C7RKY
The fundamental problem may be that they don’t want to know bad news https://www.dropbox.com/s/bphgb90mahr7ovv/Political%20pressures%20in%20the%20NHS%20mentioned%20by%20the%20chairmen%20of%20the%20three%20main%20NHS%20regulatory%20organisations%20during%20the%20Mid%20Staffs%20Public%20Inquiry.doc …
@C7RKY@Farce1111@JamesTitcombe@AnnClwyd3 replies 3 retweets 4 likes
@Jarmann @Farce1111 @JamesTitcombe @AnnClwyd That might explain this mystical 'remit', which appears to reduce CQC powers from the H&SC Act?
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