@mariamcgoretti I do get that, but...do you know why patients are doing this now? Do you get involved in complaint handling at all?
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Replying to @mariamcgoretti
@mariamcgoretti Understood. Many diff levels of complaint. Ever heard of the practise of 'weeding & seeding'? That's what we defend against.1 reply 1 retweet 0 likes -
Replying to @mariamcgoretti
@mariamcgoretti HAHA!! No..not quite. It's where trust finds out what complainant knows/has against them 1st, decides on best defence, then>1 reply 1 retweet 0 likes -
Replying to @C7RKY
@mariamcgoretti >take medical records to 'weed out' anything that doesn't suit the story, and 'seed in' anything that's needed to support it1 reply 1 retweet 0 likes -
Replying to @mariamcgoretti
@mariamcgoretti Indeed it is. Unfortunately, as far as I can tell, some trusts are choosing to hang on to paper records for just this reason2 replies 0 retweets 0 likes -
Replying to @mariamcgoretti
@C7RKY Can I introduce you to@SENcollusion ?1 reply 0 retweets 0 likes
@mariamcgoretti @SENcollusion Most certainly - thanks. As luck would have it, we follow each other already. :)
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