@IWasForReal @JamesTitcombe @katemasters67 Which begs the question..should CQC's leaflet advise people to request records FIRST, if serious?
@IWasForReal @JamesTitcombe @katemasters67 Problem is, if we approach trust before requesting records, we've little chance. James knows that
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@C7RKY @IWasForReal@JamesTitcombe I think people usually too far down the path for complaints advice by the time they get to CQC.
End of conversation
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