@katemasters67 @JamesTitcombe how true,the best PR is free,if a trust provides a good service,the good public relations will follow,obvious.
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Replying to @Sturneroo7
@Sturneroo7@JamesTitcombe but even if things are not quite as you would like, honesty is also good PR and shows true 'learning' environment1 reply 2 retweets 1 like -
Replying to @katemasters67
@JamesTitcombe interesting you favourited, could apply this sentiment to CQC right now.#tellCQC1 reply 2 retweets 0 likes -
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Replying to @JamesTitcombe
@JamesTitcombe off Twitter, there are still people contacting CQC with expectation of help with complaints. I've stopped signposting to CQC1 reply 0 retweets 2 likes -
Replying to @katemasters67
@katemasters67 CQC can't address individual complaints - but experiences important. My latest blog about this. http://www.cqc.org.uk/content/battling-get-answers …7 replies 0 retweets 1 like -
Replying to @JamesTitcombe
@JamesTitcombe >>and talk to the CQC local inspection teams. Your blog says what should happen not reality of what does#head#wall#bang2 replies 3 retweets 0 likes -
Replying to @katemasters67
@katemasters67 this is latest leaflet from CQC re how to complain about providers.... http://www.cqc.org.uk/sites/default/files/documents/20140210_6642_cqc_how_to_complain_leaflet_final_web.pdf …3 replies 0 retweets 1 like -
Replying to @JamesTitcombe
@JamesTitcombe@katemasters67 Seriously? Despite all you know, you truly think steering people back to the lion's den is the right approach?1 reply 0 retweets 1 like -
Replying to @C7RKY
@C7RKY@katemasters67 I think massive improvements needed in way providers respond to complaints and serious incidents....3 replies 1 retweet 0 likes
@JamesTitcombe @katemasters67 And massive improvements needed in how CQC holds them to account for it too. CQC's remit needs a rethink imho.
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