"Non-medically trained 111 call handlers cd be allowed to use more of their personal judgement when speaking to pts." http://www.pulsetoday.co.uk/commissioning/commissioning-topics/urgent-care/lay-111-call-handlers-could-be-allowed-to-use-their-own-judgement-says-hunt/20006029.article#.Uxb4NGJ_vYQ …
@penn_clinneg "If you are calling 111, you will quickly be able to talk to a professional "
>Oh, it's ok..they're 'professionals'. Jees...