"Non-medically trained 111 call handlers cd be allowed to use more of their personal judgement when speaking to pts." http://www.pulsetoday.co.uk/commissioning/commissioning-topics/urgent-care/lay-111-call-handlers-could-be-allowed-to-use-their-own-judgement-says-hunt/20006029.article#.Uxb4NGJ_vYQ …
"Call handlers could be allowed to access pt records, with the pt’s consent, so they ‘know more about the person they’re speaking to" >Hunt
2:15 AM - 5 Mar 2014
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