"Saying #sorry when things go wrong is vital" - clear new advice from @NHSLA http://www.nhsla.com/Claims/Documents/Saying%20Sorry%20-%20Leaflet.pdf …
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@C7RKY@patientopinion @NHSLA see this so many times, it's just awful.Thanks. Twitter will use this to make your timeline better. UndoUndo
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