Most popular on the network right now: why mediation training should be offered in hospitals http://bit.ly/INbUbM #nhsfeedback
@mulberrybush @GdnHealthcare Need to see detail, but those sound laudible elements. Nothing blocks communication like a lack of candour tho.
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@mulberrybush@GdnHealthcare Without that candour, it may risk being viewed as ''facilitation' of the trust's agenda, by complainants. -
@C7RKY@GdnHealthcare there is always the risk of that perception - but would see this as something that is not of the trust - separate. -
@mulberrybush@GdnHealthcare Take your point, but finding independence for that role is paramount & with clinical complaints, that's tough. -
@C7RKY@GdnHealthcare they probably would not be clinicians - that is not the skill that is needed. -
@mulberrybush@GdnHealthcare Which means when it comes to my point about ensuring there's candour for this to work, they're unlikely to know -
@C7RKY@GdnHealthcare so long as they know how to ask good questions that does not matter. Think of legal process. -
@mulberrybush@GdnHealthcare Yes. I never explain my doubts to you did I? I'm afraid asking good questions won't get past what I encountered -
@C7RKY@GdnHealthcare OK - need to understand this better - maybe after Christmas we can find time. > have to go and cook now busiest time - 1 more reply
New conversation -
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