What problems have you identified with the current complaint system within the health service? #NTtwitchat
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@C7RKY Fair enough! How about - what would you change?#NTtwitchat -
@NursingTimes 1st take: Remove medical record custody from those defending complaints. Independent (inc non-clinical) complaint handlers > -
@NursingTimes And of course, enforce an individual & organisational legal duty of candour. Nothing can be done without the truth#NTtwitchat
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@C7RKY@NursingTimes The cascade of power, that is against those making a complaint, based on professionalism and its notions :)#nttwitchat -
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@AlresfordBear@NursingTimes Quite. For patient autonomy to be real, honesty & transparency are key: http://www.youtube.com/watch?v=qmaY9DEzBzI …#NTtwitchat -
@C7RKY#NTtwitchat today is on the news of records being falsified at a cancer unit in Colchester http://www.bbc.co.uk/news/uk-england-essex-24819973 … Starts 1pm
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