A little help please - are CCG's supposed to have an official complaints procedure? If so what do you do if you find a CCG doesn't have one?
@Safe2Speaktweet @JoinedU1 @heatherawwood Thanks for that. When NHS Eng & CCG refuse to intervene with secondary care complaints, any ideas?
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@C7RKY@Safe2Speaktweet@JoinedU1 MP any help? -
@heatherawwood@Safe2Speaktweet@JoinedU1 This particular issue isn't my own Heather, but I gather an MP has agreed to meet on the matter. -
@C7RKY@Safe2Speaktweet@JoinedU1 Understand. Sometimes a good MP can be the best route to getting something taken seriously. -
@heatherawwood@Safe2Speaktweet@JoinedU1 Appreciated. DM gone your way Heather... Thanks. -
@C7RKY@heatherawwood@JoinedU1 What about PSHO? -
@Safe2Speaktweet@heatherawwood@JoinedU1 Wouldn't accept the complaint apparently. I'll try to find out more about that side of it though. -
@C7RKY@heatherawwood@JoinedU1 PSHO seems to be inconsistent to what they take forward & what they don't. This needs to be reviewed really -
@Safe2Speaktweet@heatherawwood@JoinedU1 I agree. Hoping to make just such a point to them in the very near future myself, as it happens...
End of conversation
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