@drjohnbye You maybe interested to know I am now an appointed Governor at my local hospital, 1 of the Keogh 14. Will b interesting.
@DrUmeshPrabhu @jmaspinall @drjohnbye And maybe speak to selection of complainants directly, to compare with the trust's version of events?
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@C7RKY@jmaspinall @drjohnbye Spot on. Ask for feedback as to how was their experience the way Trust dealt with the complaint. -
@DrUmeshPrabhu@jmaspinall @drjohnbye Might also discover that simple complaints which were 'resolved', aren't as simple as file suggests..? -
@C7RKY@jmaspinall @drjohnbye 20 years ago GMC was 'protect the doctor forget the patients. Now protect patients forget the doctor. -
@DrUmeshPrabhu@jmaspinall @drjohnbye Can't speak for all, but not true for me. Protecting doc by closing complaint before fully submitted?? -
@C7RKY@jmaspinall @drjohnbye I have seen both. All complaints must be properly investigated and properly dealt. Lessons must be learnt -
@DrUmeshPrabhu@jmaspinall @drjohnbye This is in the last few months. Lessons being learned? Need to at least attend the lecture to learn... -
@C7RKY@jmaspinall @drjohnbye Every Trust must have a Governor with the responsibility to make sure that they learn lessons. -
@DrUmeshPrabhu@jmaspinall @drjohnbye Really? Interesting... And they're held accountable for that responsibility how? - 17 more replies
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