@C7RKY @PhyllisStein2 @iggylala How do we improve complaints systems? I'd happily see a league table of how trusts handle complaints!
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Replying to @docmartin68
@DocMartin68@PhyllisStein2@iggylala Needs independence. As long as trusts hold records & investigate themselves, the data would be useless1 reply 1 retweet 1 like -
Replying to @C7RKY
@C7RKY@PhyllisStein2@iggylala Not if they had to report satisfaction with how the complaint was handled2 replies 0 retweets 0 likes -
Replying to @docmartin68
@DocMartin68@PhyllisStein2@iggylala Now that I like! As long as the 1 asking was completely divorced from the 'system'. Wd be eye-opening!2 replies 0 retweets 0 likes -
Replying to @C7RKY
@DocMartin68@PhyllisStein2@iggylala Having said that, as most are poor, outing them all may not help distinguish, or fix fundamental prob?1 reply 0 retweets 1 like -
Replying to @C7RKY
@C7RKY@DocMartin68@PhyllisStein2 very true , but certain exemplary practices out there1 reply 0 retweets 0 likes -
Replying to @iggylala
@iggylala@DocMartin68@PhyllisStein2 Are there? I only have my own example first-hand & the many other horror stories I've heard, to go on.2 replies 0 retweets 0 likes -
Replying to @C7RKY
@C7RKY@iggylala@PhyllisStein2 You have to remember that people are less likely to talk about good practice, though2 replies 0 retweets 0 likes -
Replying to @docmartin68
@DocMartin68@iggylala@PhyllisStein2 Appreciated. I'm keen to hear all sides. Learn from the good as well as the bad.1 reply 0 retweets 0 likes -
Replying to @C7RKY
@C7RKY@iggylala@PhyllisStein2 I wonder if the good happens more often in small organisations , but as a GP I'm biassed!3 replies 0 retweets 1 like
@DocMartin68 @iggylala @PhyllisStein2 Maybe! :) Seems many trusts behave the same way. Hide behind lawyers day 1. Defend the indefensible...
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