#PAC discussing how NHS complaints are misled into believing PALS represent the formal complaints handling process - they don't!!
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Replying to @C7RKY
@C7RKY@legalaware At Midstaffs they were too close to management ,useless.1 reply 0 retweets 0 likes -
Replying to @GiletGirl
@GiletGirl@legalaware In my experience, they were used as a 'blocker' to prevent me from quizzing the culprits & obtaining the evidence.1 reply 0 retweets 1 like -
Replying to @C7RKY
@C7RKY@GiletGirl@legalaware They tried that with us too. Just side-stepped them at the time. Sycophantic gatekeepers for the establishment1 reply 0 retweets 0 likes
Replying to @AstromanGeek
@AstromanGeek @GiletGirl @legalaware Yes I did too. They didn't like that - only took 2 weeks to get a 'case closed/sod off to PHSO' letter.
3:34 AM - 25 Jun 2013
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