@C7RKY Complaints handling needs to shift very quickly away from endless statement-gathering & focus on rapid staff interview and response.
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@DrDKilroy Agreed. By a truly independent party - not the trust. And medical records should be recovered at same time, for the same reason..
End of conversation
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@C7RKY@curetheNHS Need to address patients concerns immediately on the wards, instead of using complaints system to avoid responsibility!Thanks. Twitter will use this to make your timeline better. UndoUndo
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