I am proposing NHS must learn from concept of customer - activism, information, control. As patient, I want best customer service from NHS
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Replying to @JeremyTaylorNV
@JeremyTaylorNV@tkelsey1 never once in 150,000 consultations has a patient asked to be treated as a customer. Wrong pardigm1 reply 0 retweets 0 likes -
Replying to @alanhassey
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@alanhassey@tkelsey1 a really important point. I don't want to be my doctor's customer. But at the level of the organisation or system?4 replies 0 retweets 0 likes -
Replying to @JeremyTaylorNV
@JeremyTaylorNV@alanhassey@tkelsey1 Paradigm shortcomings aside, the customer should still be king in pt/doc relationship. Sadly rare tho?1 reply 0 retweets 0 likes -
Replying to @C7RKY
@C7RKY@JeremyTaylorNV@alanhassey@tkelsey1 Don't want to be a customer or shareholder. Just a person. But the most important in the room.1 reply 0 retweets 0 likes
@SimonSimply @JeremyTaylorNV @alanhassey @tkelsey1 Nicely put. I found learning all about informed consent can be helpful in that regard. :)
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