If patients describe unsafe hospitals as faultless what on earth is the point of the friends and family test?
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Replying to @DrGrumble
@DrGrumble We can only feed back on what we know. Bit hard to judge the quality of what goes on when you're under a general anaesthetic tho!2 replies 0 retweets 0 likes -
Replying to @DrGrumble
@DrGrumble@C7RKY exactly, but we do nothing with the findings from the staff survey. Friends & family test just another distraction & cost1 reply 2 retweets 2 likes -
Replying to @curetheNHS
@curetheNHS@DrGrumble@C7RKY Problem is many of present quality measures are open to manipulation. Spin. Reputation counts more than safety4 replies 5 retweets 1 like -
Replying to @NHSwhistleblowr
@NHSwhistleblowr@DrGrumble@C7RKY & how do we change that? Need indicators that carn't be gamed & learn from the better organisations1 reply 1 retweet 0 likes -
Replying to @curetheNHS
@curethenhs@c7rky@drgrumble@nhswhistleblowr Start holding managers to account would be a start..stop promoting them when they fail.2 replies 0 retweets 0 likes -
Replying to @HeslingLaolcom
@HeslingLaolcom@curethenhs@drgrumble@nhswhistleblowr Until there's a regulator with both competence & teeth, any/all systems will fail.1 reply 0 retweets 0 likes -
Replying to @C7RKY
@c7rky@curethenhs@drgrumble@nhswhistleblowr Absolutely agree with that...why is it not being addressed?1 reply 0 retweets 0 likes
@HeslingLaolcom @curethenhs @drgrumble @nhswhistleblowr The same reason regulators were divided & neutered in the 1st place - self interest!
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