@heatherawwood @danielsteenstra I've seen Lean & Six Sigma used in many situations for efficiency. Never once saw either measure compassion.
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Replying to @C7RKY
@C7RKY@heatherawwood#Lean is extremely customer (patient) focused - exactly the way to STOP dehumanizing staff and patients & give care1 reply 0 retweets 0 likes -
Replying to @MarkGraban
@MarkGraban@c7rky I've no idea really Childishly I dislike anything called LEAN, being the opposite myself, and because it sounds jargon4 replies 0 retweets 0 likes -
Replying to @heatherawwood
@heatherawwood@C7RKY Please be open minded about it then, since#Lean is way better than the way hospitals are traditionally run1 reply 0 retweets 0 likes -
Replying to @MarkGraban
@MarkGraban@heatherawwood I'm not adverse Mark but like many tools, depends who's using it. Doesn't always produce the results it ought to.1 reply 0 retweets 0 likes -
Replying to @C7RKY
@C7RKY@heatherawwood Yes you are right. Using#lean tools in the old broken dysfunctional culture of blame and targets won't work.1 reply 0 retweets 0 likes -
Replying to @MarkGraban
@MarkGraban@heatherawwood And that's not a small observation in this context. Changing those attitudes/people is a 1st step in any plan...1 reply 0 retweets 0 likes -
Replying to @C7RKY
@C7RKY@heatherawwood Yes and the hospital culture problem is found in many countries including the US2 replies 0 retweets 0 likes -
Replying to @MarkGraban
@MarkGraban@heatherawwood medicine is so specialist, only doctors may judge other doctors on the subject. Not a great start for objectivity1 reply 0 retweets 0 likes -
Replying to @C7RKY
@C7RKY@heatherawwood Doctors need to be team players in the context of an overall system. They are important but not God.2 replies 0 retweets 0 likes
@MarkGraban @heatherawwood They're superb team players with some. Unfortunately, they chose lawyers & PR for team-mates to take on patients!
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