I'm not sure who's complacent. I spend most of my day monitoring and trying to improve our service or answering to the multitude of organisations we're accountable to. I also spend a fair chunk of my spare time campaigning for the NHS. If only voters took the issue more seriously
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Now you mention it, my complaint is also a 'new' one. First time round it got shut down by upholding the fact that the Trust were giving me the runaround by not liaising. After 'liaising' and the complaint still hadn't been addressed, they treated it as if it was a new complaint.
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Exactly! Its a
#PHSO tactic & then they have the cheek to write (2+ years after the complaint was submitted) saying 'sorry we've taken 12 months so far'. What gets me, in hindsight, is#NHSConstitution didn't need me to make x3 separate complaints!#PHSO know this.@CommonsPACAC -
Its obvious
#PHSO are trying to time out a#PersonalInjury claim (3 years) but that is not, and never was, our intention. We just wanted#ServiceImprovements & an#apology. OTOH a PHSO related#JD may be worth considering as PHSO improvements are much needed!
End of conversation
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