An Australian Commissioner came on #WardRounds in Worthing with me and could not believe our Foundation Status and if we’d been in Australia he said he would not have commissioned services from us .... #NHS complacency because we have great kind staff?
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It's a war of attrition from the first move.https://www.telegraph.co.uk/news/nhs/11397553/NHS-complaints-process-branded-appalling-in-damning-ombudsman-report.html …
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Damning ombudsman report? But the
@PHSOmbudsman is the major part of the appalling complaints process. -
Best let the report speak for itself. I am grateful
@RobBehrens1884 published it. Wouldn't have happened under his predecessor. Effecting a metamorphosis of this behemoth is no small task. -
We are the system we blame. Together we can solve these systemic or systems problems.
#leadership is honesty, sincerity, integrity and courage to change everything putting patients at the heart.@RobBehrens1884,@didoharding@NHSEngland@NHS_HealthEdEng@MattHancock@gmcuk -
Blame and praise are the product or goal of fragile egos. Dispassionate effort to shed light on the truth is the best way forward. But all too often stymied by vested interests.
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Best Tweet of the century.
#leadership is simply taking the responsibility and finding the solutions for the wicked problems of the World by working with everyone with honesty, sincerity, integrity, courage, truth and leading the team to success. Happy staff - happy patients
End of conversation
New conversation -
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You don't even have to complain first!!!!
Thanks. Twitter will use this to make your timeline better. UndoUndo
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