That happened to me too. After a scary experience where I was in a ward untreated for urosepsis for hours, a consultant begged me to "make a complaint". He said the doctors all knew how bad the nurse-managing was but they could do nothing about it because patients won't complain.
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Replying to @AdrienneCullen @allyc375 and
It really helps if patients complain. It has more effect than us filling in incident forms that seem to disappear into the ether. Managers have to respond to patient complaints.
6 replies 6 retweets 18 likes -
Replying to @LucyToynbee @allyc375 and
Agree, but there are many reasons why patients don't complain: - Fear of aggravating those caring for them - Fear that they are stupidly misunderstanding what happened - Politeness - Awareness that the system is overstretched - Fear of making matters worse - Low self-confidence
2 replies 17 retweets 32 likes -
Replying to @AdrienneCullen @allyc375 and
Patients are in a hugely vulnerable position. Already fearful re health, inside a complex system that is confusing. Big power imbalance with staff in the know but pts v uncertain. Yet this is not acknowledged even between staff never mind with patients.
3 replies 8 retweets 18 likes -
Replying to @LucyToynbee @AdrienneCullen and
Being admitted to hospital is, I guess, like being parachuted at night with no supplies into a hostile country, dreadful weather, with an alien language and culture?https://www.dropbox.com/s/j3eaz9pksnk8riu/Ward%20Rounds%20Finding%20Safety%20in%20Danger.pptx?dl=0 …
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Replying to @doctorcaldwell @NHSwhistleblowr and
It's nothing, I know, but one struck me as very odd in hospital long ago (apart from the lack of privacy - soundproof curtains) is the fact that everything is on castors!
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Replying to @MikeAlphaOne @NHSwhistleblowr and
Even the Laptops are on castors so defeating the purpose they were designed for ....
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Replying to @doctorcaldwell @MikeAlphaOne and
Are there audit trails in hospitals ie computer pathways where the " falsified documents " can be proven? Important question to me!
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Replying to @jones_celia @doctorcaldwell and
Important question for hundreds of us.
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Replying to @C7RKY @jones_celia and
The Shipman case & others have proven that computer records hold information that can establish medical records have been falsified. Morriston Hospital erased Robbie's computer records AFTER they were requested & changed their system to conceal what data was originally recorded!pic.twitter.com/lWP8M3ByuJ
2 replies 10 retweets 11 likes
I think there's a reason why every major NHS IT project has resulted in abject failure, despite spending gazillions of pounds on them. And your tale explains why - because such systems have the potential to prevent medical record fraud.
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Replying to @C7RKY @jones_celia and
Again John, you've hit the nail squarely on the head! The NHS will never, in my view, create a system of securing the authenticity of medical records as doing so would prevent the post negligence ability for doctors/NHS/others to falsify them! Sad fact!https://www.youtube.com/watch?v=ALuGWLEGn9Y&t=5s …
0 replies 4 retweets 4 likesThanks. Twitter will use this to make your timeline better. UndoUndo
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