2/4 You followed all the standardised instructions. So you find some expert guidance about plantcare... suggests higher optimum temperature, so move it closer to radiator...it livens up, then leaves start to brown...
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Perhaps both right, both wrong. But can spend all efforts trying to fix ‘wrongs’, while missing opportunities to understand why things go right much more often- I would rather spend time doing both, in balance, to maximise opportunities to get it right more often
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And in reality, things sometimes have to go wrong to learn them. ‘Failure’ comes from inability to accept/acknowledge when things don’t work.
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What has hurt far more people is not acknowledging things didn’t work as planned/expected, then making excuses to cover rather than facing up to reality
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We live in a culture where error/failure is frowned upon, ridiculed. No wonder nobody wants to accept or openly acknowledge when something has gone wrong, when our society builds its image of respect and status on ‘success’ as defined by absence of failure.
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I don't know of a single complainant who has, or had, a belief that doctors should act with an 'absence of failure'. We're all human. We get that mistakes happen. But the cover ups are a different matter. You'll find a patient tolerance level of zero is pretty universal for that.
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I can't speak for anyone else, but what I admire is not success as an absence of error, but those who demonstrate honest endeavour. With the emphasis on honest - at all times in a dr/pt (/relative) relationship. Respect is a futile expectation when candour is lacking, imho.
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This isn't about 'fixing wrongs' for me. Some errors may be able to be corrected/minimised if honestly disclosed early on, (how I wish!), but so often medical harm is irreversible and beyond fixing. Particularly if the patient dies. This is about preventing reoccurrence.
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And in that regard, learning from what works should be a Janet & John management activity for me. (Showing my age). It's right that failures attract the greatest attention, as they do in any regulated environment, but there needs to be a clear picture of what 'right' looks like.
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Some of most important lessons learnt from things going right, exploring & understanding why they go right. But few want to look at that in detail, just assume will keep going right. But doesn’t , because don’t look at why, but instead spend all energies plugging holes of ‘error’
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