There has been a tendency to blame the individual, says Prof Williams. Quick question to NHS complainants - did an individual get blamed when you complained? Or did they blame nobody (except perhaps you) and cover it all up? I don't recognise this so-called 'blame culture'.
Have you sought a 2nd opinion from elsewhere? Sounds like that might be worthy of exploring, given what you've said. MH landing is a minefield tbh. And I'd personally ask to see the evidence which demonstrates a safe & effective track record for any proposed 'treatments' too.
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Sorry... MH *labelling* Bloody autocorrect. :)
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