There has been a tendency to blame the individual, says Prof Williams. Quick question to NHS complainants - did an individual get blamed when you complained? Or did they blame nobody (except perhaps you) and cover it all up? I don't recognise this so-called 'blame culture'.
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Replying to @C7RKY
I don’t think that culture or approach comes from families. It’s embedded in some parts of the NHS. What happens as an official response to a complaint vs what happens on the ground are two different things
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Replying to @gourmetpenguin @C7RKY
IME, “blame culture” on the ground comes from colleagues (usually senior) trying to deflect attention onto individuals - bullying basically
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Replying to @gourmetpenguin
I wasn't suggesting blame tends to come from families. V few actually seem to blame HCPs until after cover up becomes obvious (we all tend to blame for that part). Though I should acknowledge I personally blamed from day 1 of understanding events & continue to do so in our case.
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Replying to @C7RKY
It’s one of those phrases, isn’t it? “Blame culture” sounds snappy but I’m not sure that it means the same to different people - or that it really means anything at all
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Replying to @gourmetpenguin
Ha! My other tweet was probably a better answer for this one. I think one of the challenges here is that what complainants experience is a flat out cover-up culture. It's hard to appreciate a blame culture existing when you've witnessed everyone involved avoid blame via cover up.
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Replying to @C7RKY
But that’s the point: it’s what is seen/unseen. Not sure blame is avoided. Openness and accountability - different matter
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I think we're starting to touch on 'justice being seen to be done' here. I'm not in a position to know what informal 'punishment' is dished out behind the scenes, but when I see those concerned still working & seemingly unaffected, it sends a powerful message. Not a polite one.
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