There has been a tendency to blame the individual, says Prof Williams. Quick question to NHS complainants - did an individual get blamed when you complained? Or did they blame nobody (except perhaps you) and cover it all up? I don't recognise this so-called 'blame culture'.
Ha! My other tweet was probably a better answer for this one. I think one of the challenges here is that what complainants experience is a flat out cover-up culture. It's hard to appreciate a blame culture existing when you've witnessed everyone involved avoid blame via cover up.
-
-
But that’s the point: it’s what is seen/unseen. Not sure blame is avoided. Openness and accountability - different matter
-
I think we're starting to touch on 'justice being seen to be done' here. I'm not in a position to know what informal 'punishment' is dished out behind the scenes, but when I see those concerned still working & seemingly unaffected, it sends a powerful message. Not a polite one.
End of conversation
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.