There has been a tendency to blame the individual, says Prof Williams. Quick question to NHS complainants - did an individual get blamed when you complained? Or did they blame nobody (except perhaps you) and cover it all up? I don't recognise this so-called 'blame culture'.
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Replying to @C7RKY
I don’t think that culture or approach comes from families. It’s embedded in some parts of the NHS. What happens as an official response to a complaint vs what happens on the ground are two different things
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Replying to @gourmetpenguin @C7RKY
IME, “blame culture” on the ground comes from colleagues (usually senior) trying to deflect attention onto individuals - bullying basically
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Replying to @gourmetpenguin
I wasn't suggesting blame tends to come from families. V few actually seem to blame HCPs until after cover up becomes obvious (we all tend to blame for that part). Though I should acknowledge I personally blamed from day 1 of understanding events & continue to do so in our case.
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Replying to @C7RKY @gourmetpenguin
What's interesting to me is that whilst your account of 'blame on the ground' is one I've heard a lot, (so accept there's something to it), examples of this happening are proving elusive among the complainants on here. No blame at all is the more common account from there so far.
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Replying to @C7RKY
But is that something that would be seen? Can’t imagine that anyone would be too happy to publicly declare that their solution to patient concerns is to target other staff
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I'm sure there are plenty of ways of 'blaming' internally that the likes of me would be unable to see. But it's not blame in a sense that victims recognise. Blame doesn't translate to public accountability, it seems? The public would probably object to unfair blame that way too.
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