There has been a tendency to blame the individual, says Prof Williams. Quick question to NHS complainants - did an individual get blamed when you complained? Or did they blame nobody (except perhaps you) and cover it all up? I don't recognise this so-called 'blame culture'.
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Replying to @C7RKY
I don’t think that culture or approach comes from families. It’s embedded in some parts of the NHS. What happens as an official response to a complaint vs what happens on the ground are two different things
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Replying to @gourmetpenguin @C7RKY
IME, “blame culture” on the ground comes from colleagues (usually senior) trying to deflect attention onto individuals - bullying basically
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Replying to @gourmetpenguin
I wasn't suggesting blame tends to come from families. V few actually seem to blame HCPs until after cover up becomes obvious (we all tend to blame for that part). Though I should acknowledge I personally blamed from day 1 of understanding events & continue to do so in our case.
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Replying to @C7RKY @gourmetpenguin
All families want the truth. Met only one who wanted money and no one else wanted money but truth nothing but the truth and the whole truth from the word go. Two mothers hugged the doctors and cried when doctors started crying! It was amazing humanity I have seen from families
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We patients can be surprisingly compassionate if given a chance. For all the unsolicited hugs doctors must receive after helping patients, I reckon they'd get more hugs from just being honest with families after making mistakes. There's a window in which truth works. A small one.
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