There has been a tendency to blame the individual, says Prof Williams. Quick question to NHS complainants - did an individual get blamed when you complained? Or did they blame nobody (except perhaps you) and cover it all up? I don't recognise this so-called 'blame culture'.
What's interesting to me is that whilst your account of 'blame on the ground' is one I've heard a lot, (so accept there's something to it), examples of this happening are proving elusive among the complainants on here. No blame at all is the more common account from there so far.
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But is that something that would be seen? Can’t imagine that anyone would be too happy to publicly declare that their solution to patient concerns is to target other staff
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I'm sure there are plenty of ways of 'blaming' internally that the likes of me would be unable to see. But it's not blame in a sense that victims recognise. Blame doesn't translate to public accountability, it seems? The public would probably object to unfair blame that way too.
End of conversation
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