There has been a tendency to blame the individual, says Prof Williams. Quick question to NHS complainants - did an individual get blamed when you complained? Or did they blame nobody (except perhaps you) and cover it all up? I don't recognise this so-called 'blame culture'.
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What's interesting to me is that whilst your account of 'blame on the ground' is one I've heard a lot, (so accept there's something to it), examples of this happening are proving elusive among the complainants on here. No blame at all is the more common account from there so far.
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But is that something that would be seen? Can’t imagine that anyone would be too happy to publicly declare that their solution to patient concerns is to target other staff
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I'm sure there are plenty of ways of 'blaming' internally that the likes of me would be unable to see. But it's not blame in a sense that victims recognise. Blame doesn't translate to public accountability, it seems? The public would probably object to unfair blame that way too.
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It’s one of those phrases, isn’t it? “Blame culture” sounds snappy but I’m not sure that it means the same to different people - or that it really means anything at all
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Ha! My other tweet was probably a better answer for this one. I think one of the challenges here is that what complainants experience is a flat out cover-up culture. It's hard to appreciate a blame culture existing when you've witnessed everyone involved avoid blame via cover up.
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But that’s the point: it’s what is seen/unseen. Not sure blame is avoided. Openness and accountability - different matter
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I think we're starting to touch on 'justice being seen to be done' here. I'm not in a position to know what informal 'punishment' is dished out behind the scenes, but when I see those concerned still working & seemingly unaffected, it sends a powerful message. Not a polite one.
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All families want the truth. Met only one who wanted money and no one else wanted money but truth nothing but the truth and the whole truth from the word go. Two mothers hugged the doctors and cried when doctors started crying! It was amazing humanity I have seen from families
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We patients can be surprisingly compassionate if given a chance. For all the unsolicited hugs doctors must receive after helping patients, I reckon they'd get more hugs from just being honest with families after making mistakes. There's a window in which truth works. A small one.
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