There has been a tendency to blame the individual, says Prof Williams. Quick question to NHS complainants - did an individual get blamed when you complained? Or did they blame nobody (except perhaps you) and cover it all up? I don't recognise this so-called 'blame culture'.
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Replying to @C7RKY
I don't know any bereaved relatives, raising valid concerns that wanted 'blame'. Responsibility, accountability, learning yes. I met many left reeling after experiencing lack of openness & transparency. I've met many raising valid concerns,who were labelled negatively.
#culture1 reply 10 retweets 20 likes -
Replying to @DebHazeldine
Absolutely agree. The lack of transparency and downright deception can be almost as traumatising as the incident being complained about. Nobody sets out to become a career complainant. Only cover up can create such a thing.
4 replies 7 retweets 18 likes -
Replying to @C7RKY
In my humble opinion, raising valid concerns, isn't 'Complaining'. I've not seen anywhere in the Francis reports, where it states bereaved, families, were wrong to speak out. Quite the opposite. It should never have been so very hard, taken so many years to be heard.
#midstaffs2 replies 7 retweets 7 likes -
Replying to @DebHazeldine @C7RKY
Reminds me of things people told me when speaking to families for
#CQCDeathsReview not about blame http://www.georgejulian.co.uk/wp-content/uploads/2016/12/FamilyInvolvementExperienceNHSDeathInvestigationsFinal.pdf … When my Gran received poor care I was explicit I was providing feedback, not a complaint. Was made complainant bcos no process to deal with info otherwisepic.twitter.com/cFtpwgBewL
2 replies 3 retweets 1 like -
Replying to @GeorgeJulian @C7RKY
It still upsets me to this day that when midstaffs bereaved were campaigning, when it was stated system lost sight of the patient, some sill were so unpleasant to the bereaved. Systemic failings, & highlighting this was seen by some as negative? Staggering really.
2 replies 2 retweets 0 likes -
Replying to @DebHazeldine @C7RKY
I know Deb, and it continues... it must be so hard for
#MidStaffs families to see it continue; aside from the completely (unwarranted) abuse1 reply 2 retweets 1 like -
Replying to @GeorgeJulian @C7RKY
I had tears in my eyes when a lady told me that they did not speak out, when they had good reason to, because they had heard what myself and others had been called.
1 reply 2 retweets 0 likes
It's like a final kick in the ribs when you're already down, isn't it? Implies the bullies have been successful in silencing important voices that should be heard, even if they didn't manage to achieve it with you personally. Heart-breaking. Sorry Deb. :(
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