There has been a tendency to blame the individual, says Prof Williams. Quick question to NHS complainants - did an individual get blamed when you complained? Or did they blame nobody (except perhaps you) and cover it all up? I don't recognise this so-called 'blame culture'.
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I was making an Orwell reference. We must all learn to love Big Brother, we must all learn to love the NHS...
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Sorry... clearly not enough coffee on board yet. It's obvious now you mention it. :)
End of conversation
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