There has been a tendency to blame the individual, says Prof Williams. Quick question to NHS complainants - did an individual get blamed when you complained? Or did they blame nobody (except perhaps you) and cover it all up? I don't recognise this so-called 'blame culture'.
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I have a letter saying drs didn't act on test results + withheld them from next hospital
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Kid put in Care after tests + put on CAMHS unit. Nobody to blame is ridiculous.
End of conversation
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