There has been a tendency to blame the individual, says Prof Williams. Quick question to NHS complainants - did an individual get blamed when you complained? Or did they blame nobody (except perhaps you) and cover it all up? I don't recognise this so-called 'blame culture'.
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Replying to @C7RKY
I don't know any bereaved relatives, raising valid concerns that wanted 'blame'. Responsibility, accountability, learning yes. I met many left reeling after experiencing lack of openness & transparency. I've met many raising valid concerns,who were labelled negatively.
#culture1 reply 10 retweets 20 likes -
Replying to @DebHazeldine
Absolutely agree. The lack of transparency and downright deception can be almost as traumatising as the incident being complained about. Nobody sets out to become a career complainant. Only cover up can create such a thing.
4 replies 7 retweets 18 likes -
Replying to @cpskeetmom @DebHazeldine
I know what you mean, but it's worth trying to avoid it if you can. Head it off at the pass, as it were. Purely because the label comes with implications that can make it harder to continue investigating a case. Which is why they try so hard to apply it.
1 reply 0 retweets 3 likes -
Replying to @cpskeetmom @DebHazeldine
John Clarke Retweeted John Clarke
It's all about pulling up the drawbridge, which they'll do in a heartbeat if they get the sniff of a chance. Lot easier than having to continue dealing with awkward questions. Better to not hand them a get out of jail free card if possible. :)https://twitter.com/c7rky/status/1023903433777143810?s=21 …
John Clarke added,
John Clarke @C7RKYReplying to @marionste @ann_poppy and 45 othersAah.. but that's just it. If they can manage to label you vexatious or abusive, then they DON'T have to answer questions. Those are the only 2 circumstances detailed in the NHS Constitution which legally permit them to withhold services - incl engaging in correspondence. Tactics!1 reply 0 retweets 1 like -
Replying to @cpskeetmom @DebHazeldine
John Clarke Retweeted John Clarke
Often the way. But we keep asking, despite their reaction. To expect anything else from bereaved relatives and harmed patients who are aggrieved by NHS cover up and obfuscation is delusional, imho.https://twitter.com/c7rky/status/1040590077276160006?s=21 …
John Clarke added,
John Clarke @C7RKYReplying to @alexander_minh @neilgchurchill and 45 othersIt's that 'repetitive in nature' part that always bothers me. If CQC continually fail to respond appropriately when people raise concerns, then those people are going to ask again. And again. That is necessarily repetitive, but it sure isn't wrong. Or vexatious. It's predictable.1 reply 2 retweets 2 likes
Entirely agree. And given the life/death nature of the profession, I think those consequences should be severe.
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