There has been a tendency to blame the individual, says Prof Williams. Quick question to NHS complainants - did an individual get blamed when you complained? Or did they blame nobody (except perhaps you) and cover it all up? I don't recognise this so-called 'blame culture'.
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Replying to @C7RKY
I don't know any bereaved relatives, raising valid concerns that wanted 'blame'. Responsibility, accountability, learning yes. I met many left reeling after experiencing lack of openness & transparency. I've met many raising valid concerns,who were labelled negatively.
#culture1 reply 10 retweets 20 likes -
Replying to @DebHazeldine
Absolutely agree. The lack of transparency and downright deception can be almost as traumatising as the incident being complained about. Nobody sets out to become a career complainant. Only cover up can create such a thing.
4 replies 7 retweets 18 likes -
Replying to @C7RKY
In my humble opinion, raising valid concerns, isn't 'Complaining'. I've not seen anywhere in the Francis reports, where it states bereaved, families, were wrong to speak out. Quite the opposite. It should never have been so very hard, taken so many years to be heard.
#midstaffs2 replies 7 retweets 7 likes -
Replying to @DebHazeldine
Fair enough. I know some really don't like the complainant label, though it's never bothered me. When I'm telling someone my mum's been assaulted and I've discovered a consent form scam that was used to cover it up, I don't mind if someone says I'm complaining. Suppose I am?
1 reply 3 retweets 6 likes -
Replying to @C7RKY
It's the negative perception that always troubled me. As with the definition, protest, grumble, whine, make and fuss etc. Easy for some to 'label' unpleasantly genuine concerns, and it's always troubled me.
1 reply 4 retweets 3 likes -
Replying to @DebHazeldine
That's a fair point. I suppose I've just ignored/pushed back as I've gone along without thinking about it. As the saying goes; nothing I'm not used to, but it's amazing what you can get used to. :)
2 replies 2 retweets 1 like -
Replying to @C7RKY
Lost count long agony of the unnecessary unpleasant comments. For me, everyone of the comments was so very insulting to my deceased Mum. Sadly, some lack basic decent respect. It's been a very emotional decade. It should, could have been so very different.
1 reply 4 retweets 4 likes
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