There has been a tendency to blame the individual, says Prof Williams. Quick question to NHS complainants - did an individual get blamed when you complained? Or did they blame nobody (except perhaps you) and cover it all up? I don't recognise this so-called 'blame culture'.
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Lost count long agony of the unnecessary unpleasant comments. For me, everyone of the comments was so very insulting to my deceased Mum. Sadly, some lack basic decent respect. It's been a very emotional decade. It should, could have been so very different.
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Not sure what I can add to that. Enough said.
End of conversation
New conversation -
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I also remember all of the kindness shown to myself and my family over the last decade. Tis the kind caring folk that keep me going. :)
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