There has been a tendency to blame the individual, says Prof Williams. Quick question to NHS complainants - did an individual get blamed when you complained? Or did they blame nobody (except perhaps you) and cover it all up? I don't recognise this so-called 'blame culture'.
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It's the negative perception that always troubled me. As with the definition, protest, grumble, whine, make and fuss etc. Easy for some to 'label' unpleasantly genuine concerns, and it's always troubled me.
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That's a fair point. I suppose I've just ignored/pushed back as I've gone along without thinking about it. As the saying goes; nothing I'm not used to, but it's amazing what you can get used to. :)
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Lost count long agony of the unnecessary unpleasant comments. For me, everyone of the comments was so very insulting to my deceased Mum. Sadly, some lack basic decent respect. It's been a very emotional decade. It should, could have been so very different.
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Not sure what I can add to that. Enough said.
End of conversation
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