There has been a tendency to blame the individual, says Prof Williams. Quick question to NHS complainants - did an individual get blamed when you complained? Or did they blame nobody (except perhaps you) and cover it all up? I don't recognise this so-called 'blame culture'.
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In my humble opinion, raising valid concerns, isn't 'Complaining'. I've not seen anywhere in the Francis reports, where it states bereaved, families, were wrong to speak out. Quite the opposite. It should never have been so very hard, taken so many years to be heard.
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Fair enough. I know some really don't like the complainant label, though it's never bothered me. When I'm telling someone my mum's been assaulted and I've discovered a consent form scam that was used to cover it up, I don't mind if someone says I'm complaining. Suppose I am?

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It's the negative perception that always troubled me. As with the definition, protest, grumble, whine, make and fuss etc. Easy for some to 'label' unpleasantly genuine concerns, and it's always troubled me.
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That's a fair point. I suppose I've just ignored/pushed back as I've gone along without thinking about it. As the saying goes; nothing I'm not used to, but it's amazing what you can get used to. :)
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Lost count long agony of the unnecessary unpleasant comments. For me, everyone of the comments was so very insulting to my deceased Mum. Sadly, some lack basic decent respect. It's been a very emotional decade. It should, could have been so very different.
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Not sure what I can add to that. Enough said.
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I know what you mean, but it's worth trying to avoid it if you can. Head it off at the pass, as it were. Purely because the label comes with implications that can make it harder to continue investigating a case. Which is why they try so hard to apply it.
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It's all about pulling up the drawbridge, which they'll do in a heartbeat if they get the sniff of a chance. Lot easier than having to continue dealing with awkward questions. Better to not hand them a get out of jail free card if possible. :)https://twitter.com/c7rky/status/1023903433777143810?s=21 …
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Often the way. But we keep asking, despite their reaction. To expect anything else from bereaved relatives and harmed patients who are aggrieved by NHS cover up and obfuscation is delusional, imho.https://twitter.com/c7rky/status/1040590077276160006?s=21 …
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Entirely agree. And given the life/death nature of the profession, I think those consequences should be severe.
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Yes. None of us - including my daughter who was an adult with
#capacity was told of the covert plan to admit her to a medical ward until a specialist#EatingDisorders bed became available anywhere on the UK. -
Things like that make the hairs on the back of my neck stand up. If there's one thing guaranteed to get a reaction from me, it's hearing about someone rides roughshod over a patient's consent.
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There was further abuse of process - they used the fact she had
#capacity against her: yet the facts speak for themselves#CoercionToSecureConcentToSpecialistTrratement#EntrapmentOnLockedWard#Duress#UnlawfulDOL#NoAgreedCarePlan#NoReview#NoAdvocacy#TerrifiedOfMHAdetainment -
That interchangeable capacity/no capacity issue is at the heart of all the denial
@robertBird5 found so hard to overcome. Such a despicable game to play when people's lives are the subject. -
Yes - our
#mentalhealth trust went one step further & illegally tried to claim it could make#BestInterest decisions!!! When challenged they claimed ok if considering#MHA! Confused x2 laws. My daughter was not subject to#MHA anymore than#MCA !!!#PHSO#CQCpic.twitter.com/JwOPiHeaFP
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I've said many times, if your washer can't be repaired then you may find yourself complaining. If your Mum has suffered unnecessary before dying and should not have, raising this, speaking out, isn't complaining!
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